frequently asked questions
Non-dairy can contain caseinate (often called sodium caseinate), a milk derivative where it’s been processed to take the lactose off. It is considered “non-dairy” by the FDA but is NOT suitable for: those with milk allergies, Paleo or Vegan or Pareve.
nutpods 16oz cartons requires refrigeration at all times. The 11.2oz carton of nutpods is shelf-stable, not requiring refrigeration until opened.
Once opened, nutpods are fresh in the fridge for 7-10 days.
For the best nutpods experience, we recommend consuming nutpods by the best by date stamped on the carton.
nutpods is made using almonds and coconuts and is manufactured in a facility that produces other tree nut products and peanuts. We do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.
nutpods can be made into a creamy cappuccino when frothed well! For the best frothing experience, we recommend storing the carton of nutpods cold prior to frothing.
nutpods invests in five third-party certifications for customer transparency. nutpods are certified vegan, non-GMO, gluten free, Whole30, and OU Kosher.
We source our non-GMO coconut cream from Southeast Asia.
We proudly source our almonds domestically from California.
We have explored organic sourcing yet remain concerned about organic almond variability and its potential impact on our product quality and cost. Also, due to the realities of domestic almond production, even organic almonds can be exposed to pesticide drift, therefore growers work hard to minimize their use to ensure healthy trees and fruit.
No, nutpods is unsweetened so you can choose your own preferred sweetener and sweetness level or you can leave it unsweetened and use it to bake or cook with!
No. We are unsweetened without any added sweetener.
Yes, we are paleo friendly as we are unsweetened and of course, dairy-free!
Yes, feel free to bake or cook with it like you would a half and half. And, since it’s unsweetened, you can use it for savory recipes too like mashed potatoes, quiches, pasta sauces etc.
Yes, it’s delicious with tea as well!
It is a refined mineral that is a form of potassium used as a buffer so when you add an alkaline product nutpods into an acidic environment like coffee, it doesn’t separate. Di refers to the molecular structure of potassium; similar to water being H20.
Orders & Shipping
Standard shipping can take 5-7 business dates from the date of purchase. Expedited is 3-5 days and priority is 2-3 days. Please select your shipping rates accordingly.
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.
Returns & Exchanges
nutpods does not accept product returns or exchanges. However, we proudly stand behind our products and quality controls and offer a 100% satisfaction guarantee through our Happy Sipping Guarantee on products purchased from our website or from one of our authorized sellers. If you are not satisfied with your product or have any issues with your nutpods experience, please give us a chance to address your concerns by contacting us and we will happily assist you with a refund on your purchase or a product replacement. Refunds or replacements are limited to one multi-unit pack to the original, end-user customer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, the Happy Sipping Guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a Happy Sipping Guarantee request, please have information available regarding where you purchased your product.
Coupons & Discounts
Coupon codes may only be redeemed on non subscribe and save orders. Subscribe and save order discounts cannot be combined with a coupon code.
nutpods can be purchased on the Natura Market website in Canada.
VitaCost offers additional international shipping choices. Visit their site here to see if nutpods will ship to your address: VitaCost