frequently asked questions

frequently asked questions

Products

Yes, nutpods is manufactured in a facility that produces tree nut products. While we require thorough cleaning and inspection on equipment between allergens to prevent risk to our customers we do not recommend you consume our products if you have any form or level of tree nut or peanut allergies. 
Non-dairy can contain caseinate (often called sodium caseinate), a milk protein that has been processed to take the lactose out, or other milk derived ingredients. Items considered “non-dairy” by the FDA are NOT suitable for: those with milk allergies, Paleo or Vegan or Pareve. Dairy-free is generally accepted to mean that the item does not contain any dairy derived ingredients at all. nutpods is proudly dairy-free for the benefit of our customers. 
nutpods 16oz cartons require refrigeration at all times. The 11.2oz carton of nutpods is shelf-stable, not requiring refrigeration until opened. Both sizes have the same great ingredients and the same great taste!
Once opened, nutpods are fresh in the fridge for 7-10 days.
For the best nutpods experience, we recommend consuming nutpods by the best by date stamped on the carton. 
Yes, nutpods can be made into many creamy coffee drinks when frothed! For the best frothing experience, we recommend storing the carton of nutpods in your refrigerator prior to using a frother. #FROTHGOALS
nutpods almond coconut creamer (nutpods Classic) and nutpods Oat adhere to four third-party certifications for customer transparency: Vegan, Gluten Free, Kosher, and Non-GMO Project Verified. nutpods almond coconut flavors (nutpods Classic) are also Whole 30 approved.
We source our non-GMO coconut cream from Southeast Asia.
We proudly source our almonds domestically from California.
We have explored organic sourcing yet remain concerned about organic agricultural ingredient variability and its potential impact on our product quality and cost. We are able to offer value and integrity by earning 5 independent 3rd party certifications for nutpods almond coconut (nutpods Classic), and 4 independent 3rd party certifications for nutpods Oat. 
No, nutpods is unsweetened so you can choose your own preferred sweetener and sweetness level, or none at all.
No. We are unsweetened without any added sweeteners, including sugar alcohols like xylitol, sorbitol, erythritol, or other sweeteners like stevia or monk fruit.
Yes, nutpods almond and coconut creamer (nutpods Classic) is paleo friendly and Whole30 Approved, and also of course, unsweetened and dairy-free. nutpods Oat is unsweetened and dairy-free, but since the Paleo diet does not include grains, nutpods Oat may not be appropriate as part of a Paleo diet.
Yes, feel free to bake or cook with it like you would half and half. And, since it’s unsweetened, you can use it in savory recipes too like mashed potatoes, quiche, pasta sauce, etc. Please visit our website for more recipes here.
Yes, it’s delicious with tea as well! Our favorites to have with nutpods are black teas like Earl Gray.
Dipotassium phosphate helps to provide nutpods a smooth, rich mouth feel and prevents nutpods from separating in coffee. Potassium and phosphate are minerals and potassium is an essential mineral. The FDA recommends that adults consume around 4700mg of potassium daily.

Orders & Shipping

Standard shipping can take 5-7 business dates from the date of purchase. Expedited is 3-5 days and priority is 2-3 days. Please select your shipping rates accordingly.
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.

Returns & Exchanges

nutpods does not accept product returns or exchanges. However, we proudly stand behind our products and quality controls and offer a 100% satisfaction guarantee through our Happy Sipping Guarantee on products purchased from our website or from one of our authorized sellers. If you are not satisfied with your product or have any issues with your nutpods experience, please give us a chance to address your concerns by contacting us and we will happily assist you with a refund on your purchase or a product replacement. Refunds or replacements are limited to one multi-unit pack to the original, end-user customer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, the Happy Sipping Guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a Happy Sipping Guarantee request, please have information available regarding where you purchased your product.

Coupons & Discounts

Coupon codes may only be redeemed on non subscribe and save orders. Subscribe and save order discounts cannot be combined with a coupon code.

International Orders

nutpods can be purchased on the Natura Market website in Canada.
VitaCost offers additional international shipping choices. Visit their site here to see if nutpods will ship to your address: VitaCost 

Limited Time/Seasonal Flavors