frequently asked questions

frequently asked questions

Products

Both nutpods almond coconut (nutpods Classic) and nutpods Oat are deliciously unsweetened and made from naturally derived ingredients. nutpods almond coconut (nutpods Classic) is balanced and bright and made with no grains, while nutpods Oat is rich and velvety and made with delicious whole grain oats. Give it a try and let us know what you think!
No, our recipe and ingredients have stayed the same. The new carton allows the product to stay fresh longer!
Our 11.2oz cartons can often be found on the coffee/tea aisle of your local grocery store. The 16oz and 25.4oz cartons are located in the refrigerated dairy case. Check out our store-finder here to see which sizes and flavors are sold near you!
No, nutpods is unsweetened so you can choose your own preferred sweetener and sweetness level, or none at all.
No. We are unsweetened without any added sweeteners, including sugar alcohols like xylitol, sorbitol, erythritol, or other sweeteners like stevia or monk fruit.
Yes, nutpods is manufactured in a facility that produces tree nut products. While we require thorough cleaning and inspection on equipment between allergens to prevent risk to our customers we do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.
For the best nutpods experience, we recommend consuming nutpods by the best by date stamped on the carton.
Once opened, nutpods are fresh in the fridge for 7-10 days.
nutpods 16oz cartons require refrigeration at all times. The 11.2oz carton of nutpods is shelf-stable, not requiring refrigeration until opened. Both sizes have the same great ingredients and the same great taste!
If you found your carton in the refrigerator, we recommend keeping it cold. If you purchased online or picked-up your carton from the coffee and tea aisle, these cartons only need to be refrigerated after opening and are fresh in the fridge for 7 to 10 days.
Yes! The prongs under the cap cut through the seal when opening the carton for the first time.
Yes, nutpods cartons are BPA free.
Non-dairy can contain caseinate (often called sodium caseinate), a milk protein that has been processed to take the lactose out, or other milk derived ingredients. Items considered “non-dairy” by the FDA are NOT suitable for: those with milk allergies, Paleo or Vegan or Pareve. Dairy-free is generally accepted to mean that the item does not contain any dairy derived ingredients at all. nutpods is proudly dairy-free for the benefit of our customers.
nutpods almond coconut creamer (nutpods Classic) and nutpods Oat adhere to four third-party certifications for customer transparency: Vegan, Gluten Free, Kosher, and Non-GMO Project Verified. nutpods almond coconut flavors (nutpods Classic) are also Whole 30 approved.
Yes, all nutpods products are certified Kosher
Yes! Nutpods almond coconut creamer (nutpods Classic) is Whole30 Approved. Since oats are a grain, nutpods Oat is not Whole30 Approved.
Yes, nutpods almond and coconut creamer (nutpods Classic) is paleo friendly and Whole30 Approved, and also of course, unsweetened and dairy-free. nutpods Oat is unsweetened and dairy-free, but since the Paleo diet does not include grains, nutpods Oat may not be appropriate as part of a Paleo diet.
We source our non-GMO coconut cream from Southeast Asia.
We proudly source our almonds domestically from California.
We proudly source our oats in North America.
The oats and all other ingredients in nutpods Oat creamers are certified Gluten-Free. Our oats are tested by the Gluten-Free Certification Organization (GFCO). GFCO sets the highest standards in quality control and assurance for GF certification involving plant audits, equipment testing, and product testing both in the plant and at point of consumer purchase.
The oats used in nutpods Oat Creamer are tested and approved glyphosate-free prior to milling.
Based on FDA nutrition rounding rules, nutpods Oat is shown as 0g carbs since there is less than 0.5g of carbs per serving. Our product is made with whole oats though, so please understand that having more than one serving includes a small amount of carbohydrates. Our product is not intended to be consumed in a single sitting as a beverage but can be incorporated as part of a healthy and balanced diet.
No, nutpods Oat is made from oat milk and other natural ingredients and doesn't include any nuts or nut derived products. However, nutpods Oat is made in the same facility as our nut-full options. While we require thorough cleaning and inspection on equipment between allergens to prevent risk to our customers, we do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.
We have explored organic sourcing yet remain concerned about organic agricultural ingredient variability and its potential impact on our product quality and cost. We are able to offer value and integrity by earning 5 independent 3rd party certifications for nutpods almond coconut (nutpods Classic), and 4 independent 3rd party certifications for nutpods Oat.
Yes, nutpods can be made into many creamy coffee drinks when frothed! For the best frothing experience, we recommend storing the carton of nutpods in your refrigerator prior to using a frother. #FROTHGOALS
Yes, feel free to bake or cook with it like you would half and half. And, since it’s unsweetened, you can use it in savory recipes too like mashed potatoes, quiche, pasta sauce, etc. Please visit our website for more recipes here. 
nutpods almond and coconut creamer (nutpods Classic) and nutpods Oat are both certified gluten-free. You can learn more about the certification here. 
The flavors we use in all of our products are sourced from naturally derived plant-based ingredients and come in the form of essences and extracts. Because of our commitment to a delicious creamer without artificial ingredients, these essences and extracts are also vegan, gluten free, Kosher, and are Non-GMO Project Verified.
Yes, it’s delicious with tea as well! Our favorites to have with nutpods are black teas like Earl Gray.
Dipotassium phosphate helps to provide nutpods a smooth, rich mouth feel and prevents nutpods from separating in coffee. Potassium and phosphate are minerals and potassium is an essential mineral. The FDA recommends that adults consume around 4700mg of potassium daily.
We are always looking for ways to improve our products and brand experience for our customer! By extending the shelf life you have more time to use the product which results in less food waste. We also found that the pour experience is easier with the shape of the new carton.

Orders & Shipping

Standard shipping can typically take 5 to 7 business days, but we are seeing a slight delay in shipping and delivery time. Due to increased demand, Expedited shipping is currently unavailable.
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.
nutpods can be purchased on the Natura Market website in Canada.
VitaCost offers additional international shipping choices. Visit their site here to see if nutpods will ship to your address: VitaCost 
We currently don’t have the ability to ship refrigerated product, but many of our retail partners offer pickup and delivery services that include our products, both refrigerated and shelf-stable. Check out our store locator here to find our refrigerated cartons at a store near you!

Returns & Exchanges

nutpods does not accept product returns or exchanges. However, we proudly stand behind our products and quality controls and offer a 100% satisfaction guarantee through our Happy Sipping Guarantee on products purchased from our website or from one of our authorized sellers. If you are not satisfied with your product or have any issues with your nutpods experience, please give us a chance to address your concerns by contacting us and we will happily assist you with a refund on your purchase or a product replacement. Refunds or replacements are limited to one multi-unit pack to the original, end-user customer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, the Happy Sipping Guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a Happy Sipping Guarantee request, please have information available regarding where you purchased your product.

Coupons & Discounts

Coupon codes may only be redeemed on non subscribe and save orders. Subscribe and save order discounts cannot be combined with a coupon code.

PodPerks

PodPerks is our loyalty program that rewards you with points that can be exchanged for discounts on future orders! It's our way of showing how honored we are that you've chosen to sip with us!
Joining is easy! If you have previously created an account, you were automatically enrolled in the PodPerks Program. If you don’t have an account yet, create one here to earn your first 10 points! Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
Signing up is 100% free, and many of the rewards can be earned at no cost to you! Additional points can be earned for every $1 spent. Make sure to visit the ‘Rewards’ page here to get started.
Redeeming your hard-earned points couldn't be easier! Simply apply your points for a discount at checkout.
You should receive points in your account instantly once you complete a promotion!
Nope! Your points will never expire.
If you receive a refund for an item, you lose the associated points you originally earned for making the purchase.
Easy, just enter your friend’s email address and start sharing your personalized code with friends. They’ll get $5 off their first purchase (excluding shipping, taxes, and returns). You will earn $5 (50 points) in rewards once your friend has made a purchase.
Make 3 purchases within 1 month and get 100 points. Each order must be over the value of $20 and there must be a grace period of 1 day before earning another reward.
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email here and we'll be in touch.
Unfortunately, a discount code and reward points cannot be combined. You will have to choose which one to use for each order.
Since Subscribe and Save orders receive 10% off, reward points cannot be used at the same time. Maybe save those points to try a limited-edition flavor!
Beginning November 1, 2019, all orders began earning points.
When logged into your account, select My Rewards. Your VIP status (Silver, Gold, or Platinum) will be highlighted under the section “VIPs Earn Even More”.

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