frequently asked questions

Products

Non-dairy can contain caseinate (often called sodium caseinate), a milk derivative where it’s been processed to take the lactose off. It is considered “non-dairy” by the FDA but is NOT suitable for: those with milk allergies, Paleo or Vegan or Pareve.
nutpods 16oz cartons requires refrigeration at all times. The 11.2oz carton of nutpods if shelf-stable for one year from the manufacturing date and must be refrigerated after opening.
Once opened, nutpods are fresh in the fridge for 7-10 days.
For the best nutpods experience, we recommend consuming nutpods by the best by date stamped on the carton. The shelf-life of the 11.2oz carton of nutpods is one year from the manufacturing date.
nutpods is made using almonds and coconuts and is manufactured in a facility that produces other tree nut products and peanuts. We do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.
nutpods can be made into a creamy cappuccino when frothed well! For the best frothing experience, we recommend storing the carton of nutpods cold prior to frothing.
nutpods invests in five third-party certifications for customer transparency. nutpods are certified vegan, non-GMO, gluten free, Whole30, and OU Kosher.
We source our non-GMO coconut cream from Indonesia.
California is the only state that produces almonds in the US so we are proudly, locally-sourced for our almonds.
Organic almonds are a low-yield crop and we wanted to protect our supply chain from having to import Spanish Almonds due to the California drought situation. However, our non-GMO project verified formula is organic compatible and we can convert to organic if there is enough demand.
No, nutpods is unsweetened so you can choose your own preferred sweetener and sweetness level or you can leave it unsweetened and use it to bake or cook with!
No. We are unsweetened without any added sweetener.
Yes, we are paleo friendly as we are unsweetened and of course, dairy-free!
Yes, feel free to bake or cook with it like you would a half and half. And, since it’s unsweetened, you can use it for savory recipes too like mashed potatoes, quiches, pasta sauces etc.
Yes, it’s delicious with tea as well!
It is a refined mineral that is a form of potassium used as a buffer so when you add an alkaline product nutpods into an acidic environment like coffee, it doesn’t separate. Di refers to the molecular structure of potassium; similar to water being H20.

Orders & Shipping

Standard shipping can take 5-7 business dates from the date of purchase. Expedited is 3-5 days and priority is 2-3 days. Please select your shipping rates accordingly.
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.

Returns & Exchanges

nutpods does not accept returns or exchanges. However, we proudly stand behind our carefully crafted products and offer a 100% Happy Sipping Guarantee, so you can buy with confidence. If you have any issues with your nutpods experience, please give us a chance to address your concern by contacting us directly.

Coupons & Discounts

Coupon codes may only be redeemed on non subscribe and save orders. Subscribe and save order discounts cannot be combined with a coupon code.

International Orders

nutpods can be purchased on the Natura Market website in Canada.
VitaCost offers additional international shipping choices. Visit their site here to see if nutpods will ship to your address: VitaCost