Frequently Asked Questions

Frequently Asked Questions

Products - General

Our 11.2oz cartons can often be found on the coffee/tea aisle of your local grocery store. The 16oz and 25.4oz cartons are located in the refrigerated dairy case. Check out our store locator to see which sizes and flavors are sold near you!
Non-dairy can contain caseinate (often called sodium caseinate), a milk protein that has been processed to take the lactose out, or other milk derived ingredients. Items considered “non-dairy” by the FDA are NOT suitable for: those with milk allergies, Paleo or Vegan or Pareve. Dairy-free is generally accepted to mean that the item does not contain any dairy derived ingredients at all. nutpods is proudly dairy-free for the benefit of our customers.
nutpods almond + coconut and oat unsweetened products, as well as our almond + coconut sweetened products, adhere to four 3rd party certifications for customer transparency: Vegan, gluten-free, Kosher, and Non-GMO Project Verified. nutpods almond + coconut unsweetened flavors are also Whole30 Approved®.
Our almond + coconut unsweetened products, with the exception of Cotton Candy, are Whole30 Approved®! Since oats, stevia and erythritol are not approved ingredients, nutpods almond + coconut sweetened products and Oat unsweetened products are not Whole30 Approved®. 
We have explored organic sourcing yet remain concerned about organic agricultural ingredient variability and its potential impact on our product quality and cost. We are able to offer value and integrity by earning 5 independent 3rd party certifications for nutpods almond + coconut unsweetened products, and 4 independent 3rd party certifications for nutpods almond + coconut sweetened products and oat unsweetened products.
Yes, nutpods can be made into many creamy coffee drinks when frothed! For the best frothing experience, we recommend storing the carton of nutpods in your refrigerator prior to using a frother. #FROTHGOALS
Yes, it’s delicious with tea! Our favorites to have with nutpods are black teas like Earl Gray.
Yes, nutpods are manufactured in a facility that produces tree nut products. While we require thorough cleaning and inspection on equipment between allergens to prevent risk to our customers we do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.
The flavors we use in all of our products are sourced from naturally derived plant-based ingredients and come in the form of essences and extracts. Because of our commitment to a delicious creamer without artificial ingredients, these essences and extracts are also registered Vegan, Gluten-free, Kosher, and are Non-GMO Project Verified.
Dipotassium phosphate helps prevent nutpods from separating in coffee. Potassium and phosphate are minerals. The FDA recommends that adults consume around 4700mg of potassium daily.

nutpods sweetened products

nutpods unsweetened products are our original line of plant-based creamers with no added sugars or sweeteners. Their balanced taste and great texture come from our wholesome recipe of almonds and coconut cream, and not much else. nutpods sweetened products are perfectly sweet, without any of the sugar. Full of familiar flavors, it’s the one step cup for those who enjoy a rich and sweet cup of coffee while still keeping track of their sugar intake.
nutpods almond + coconut sweetened products adhere to four third-party certifications for customer transparency: they are certified Vegan, Gluten Free, Kosher, and are Non-GMO Project Verified.
Sweet Crème, French Vanilla, Cookie Butter and Caramel will be available in 3-packs and 12-packs on nutpods.com and Amazon. If you can’t settle on a flavor, you can also snag a Variety 3-pack!

In-store, Sprouts and Wegmans locations offer 25.4oz cartons of Sweet Crème, French Vanilla, and Cookie Butter. Whole Foods locations are carrying 16oz cartons of Sweet Crème and French Vanilla.
We use a special blend of stevia and erythritol to create a creamer that is perfectly sweet.
Erythritol is a sugar alcohol that is naturally occurring in some fruits and fermented foods. It’s not quite as sweet as sugar and doesn’t have all the calories that sugar has. Learn more about erythritol here.
Stevia is a natural sweetener made from the leaves of the stevia plant. The extract gives nutpods the sweetness you know and love without the calories of sugar. 
Sweeteners, including erythritol and stevia, are not Whole30 Approved®. We suggest using nutpods unsweetened products as an alternative or exploring with sweetened products if they fit into your Food Freedom.
nutpods sweetened products are 0 Smartpoints for up to 3 servings.
Yes! The ingredients in nutpods sweetened products are keto friendly and contain 0g net carbs per serving.
We recommend using nutpods sweetened products as a creamer for coffee and tea. If you’re looking for a dairy substitute for recipes, nutpods unsweetened options would be a delicious alternative.
nutpods sweetened products are now available in 25.4oz cartons at Sprouts and Wegmans locations. Whole Foods is also carrying 16oz cartons of Sweet Crème and French Vanilla! Search our Store Locator for a list of locations and flavors available near you.

We will continue updating the list as more stores are added! If you would like to see it on shelves at your local grocery store, please ask the store manager! You may also contact us for a nutpods sweetened product request form that makes it easy to share with the store manager.
Not just yet, but we hope that changes soon! Natura Market will continue to carry 11.2oz cartons of nutpods unsweetened almond/coconut and oat products on their website.

nutpods unsweetened almond + coconut Products

nutpods unsweetened line is our classic lineup that changed the game in dairy-free creamers. Not only are our products plant-based, nutpods are gluten-free, non-GMO, Whole30 Approved® and keto friendly. With zero added-sugars and froth-friendly, it’s a great addition for your perfect cup of coffee or tea. Its balanced taste and great texture come from our special, wholesome recipe of almonds and coconut cream and not much else.
We source our non-GMO coconut cream from Southeast Asia.
We proudly source our almonds domestically from California.
No, nutpods unsweetened products contain no sugar or sweeteners so you can choose your own preferred sweetener and sweetness level, or none at all.
Yes, feel free to bake or cook with nutpods unsweetened products like you would half and half. Our Original flavor is a tasty addition to savory recipes like mashed potatoes, quiche, pasta sauce, etc. Please visit our website for more recipes here.
nutpods unsweetened almond + coconut creamers are paleo-friendly. nutpods oat is unsweetened and dairy-free, but since the Paleo diet does not include grains, nutpods oat creamers may not be appropriate as part of a Paleo diet.

nutpods oat Products

Both nutpods oat and almond + coconut creamers are deliciously unsweetened and are made from naturally derived ingredients. Our almond + coconut products are balanced and bright and made with no grains, while our oat creamers are rich and velvety and made with delicious whole grain oats. Give them a try and let us know what you think!
We proudly source our oats in North America.
No, we created our oat creamers with no sugar or sweeteners so you can choose your own preferred sweetener and sweetness level, or none at all.
The oats and all other ingredients in nutpods oat creamers are certified Gluten-Free. Our oats are tested by the Gluten-Free Certification Organization (GFCO). GFCO sets the highest standards in quality control and assurance for GF certification involving plant audits, equipment testing, and product testing both in the plant and at point of consumer purchase.
The oats used in our oat creamers are tested and approved glyphosate-free prior to milling.
Based on FDA nutrition rounding rules, our oat creamer nutrition panel accurately states 0g carbs since there is less than 0.5g of carbs per serving. Our product is made with whole oats though, so please understand that having more than one serving includes a small amount of carbohydrates. nutpods are not intended to be consumed in a single sitting as a beverage but can be incorporated as part of a healthy and balanced diet.
No, our oat products are made from oat milk and other natural ingredients and don't include any nuts or nut derived products. However, they are made in the same facility as our nut-full options. While we require thorough cleaning and inspection on equipment between allergens to prevent risk to our customers, we do not recommend you consume our products if you have any form or level of tree nut or peanut allergies.

Packaging + Storage

nutpods 11.2oz cartons are shelf-stable, not requiring refrigeration until opened. To ensure the highest quality product and flavor, our 16oz and 25.4oz cartons should be stored in the refrigerator. All of our carton sizes have the same great recipe, ingredients and taste!
Yes, nutpods cartons are BPA free.
All nutpods cartons have a shelf-life of 1 year from the manufacture date.
All of our carton sizes should be refrigerated after opening and are fresh in the fridge for up to 10 days.
For the best nutpods experience, we recommend consuming nutpods by the best by date stamped on the carton.
If you found your carton in the refrigerator, we recommend keeping it cold. If you purchased online or picked-up your carton from the coffee and tea aisle, these cartons only need to be refrigerated after opening and are then fresh in the fridge for 7 to 10 days.
If unopened, the carton can be used. However, if the carton was previously opened and left out for more than two hours, do not use it. We recommend opening a new carton if that occurs.
Yes! The prongs under the cap cut through the seal when opening the carton for the first time.
A growing number of retailers are now carrying the 25.4oz cartons in the refrigerated section. Keep a close eye on our store locator for a list of locations near you.
Our 11.2oz cartons are sold online on Amazon and nutpods.com, and also in select stores in the coffee and tea aisle. You may still be able to find the 16oz size near you as well! You can plug your zip code into our store locator to see the sizes and flavors sold in your area.

Did you know that you can use nutpods unsweetened products for cooking and baking? Our unsweetened creamers are a great dairy substitution in any recipe. For more inspiration on recipes, check out our recipes section!

Orders + Shipping

Standard shipping can typically take 5 to 7 business days, but we are seeing a slight delay in shipping and delivery time for customers in Alaska, Hawaii, and Puerto Rico. Due to increased demand, Expedited shipping is currently unavailable.
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.
We currently don’t have the ability to ship refrigerated products, but many of our retail partners offer pickup and delivery services that include our products, both refrigerated and shelf-stable. Check out our store locator here to find our 16oz and 25.4oz refrigerated cartons at a store near you!
nutpods unsweetened almond + coconut and oat products can be purchased on the Natura Market website in Canada.
VitaCost offers additional international shipping options. Visit their site to see if nutpods will ship to your address.

Returns + Exchanges

nutpods does not accept product returns or exchanges. However, we proudly stand behind our products and offer a 100% satisfaction guarantee through our Happy Sipping Guarantee on products purchased from our website or from one of our authorized sellers. If you are not satisfied with your product or have any issues with your nutpods experience, please give us a chance to address your concerns by contacting us and we will happily assist you with a refund on your purchase or a product replacement. Refunds or replacements are limited to one multi-unit pack to the original, end-user customer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, the Happy Sipping Guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a Happy Sipping Guarantee request, please have information available regarding where you purchased your product.

Coupons + Discounts

We offer our subscribers a 10% discount on every recurring order. Order dates, frequency, pack sizes, and flavors can be changed at any time. To set up your first order, select the “Subscribe & Save 10%” button for the product you’d like to purchase and enter your desired delivery frequency, add to cart, and checkout! 
Coupon codes may only be redeemed on non-subscribe and save orders. Subscribe and save order discounts cannot be combined with a coupon code.

PodPerks

PodPerks is our loyalty program that rewards you with points that can be exchanged for discounts on future orders! It's our way of showing how honored we are that you've chosen to sip with us!
Joining is easy! If you have previously created an account, you were automatically enrolled in the PodPerks Program. If you don’t have an account yet, create one here to earn your first 10 points! Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
Participating is 100% free, and many of the rewards can be earned at no cost to you! Additional points can be earned for every $1 spent. Make sure to visit the Rewards page here to get started.
Redeeming your hard-earned points couldn't be easier! Simply apply your points for a discount at checkout. If you’d like step-by-step instructions, check them out here!
You should receive points in your account instantly after making a purchase or completing a reward category like following us on Instagram or Facebook!
Nope! Your points will never expire.
If you receive a refund for an item, you lose the points initially earned for making the purchase.
Easy! Log into your nutpods account and select “My Rewards”. Under “Give $5, Get $5”, enter your friend’s email address and start sharing your personalized code with friends. They’ll get $5 off their first purchase (excluding shipping, taxes, and returns). You will earn $5 (50 points) in rewards once your friend has made a purchase.
Make 3 purchases within 1 month and get an extra 100 points. Each order must be over the value of $20 and there is a grace period of 1 day before you are eligible to earn another reward. 
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email here and we'll be in touch.
Unfortunately, a discount code and PodPerks points cannot be combined. Only one option can be used per order.
Since Subscribe and Save orders receive 10% off, reward points cannot be used at the same time. Save those points to try a limited-edition flavor!
All orders placed after November 1, 2019 began earning points.
When logged into your account, select “My Rewards”. Your VIP status (Silver, Gold, or Platinum) will be highlighted under the section “VIPs Earn Even More”.

Visit our help center to learn more about our flavors